Technical support service

    50.00 € 50.00 € 50.0 EUR

    50.00 €

    This combination does not exist.

    Add to Cart


    Terms and Conditions 

    How to enable a remote support mode


    When remote support mode is enabled the Agent connects to our support server and allows us to remotely execute commands in a very secure manner. After we finish the remote support session we always disable remote support mode but you are able to disable it and check the status. Below you will find instructions how to activate it.

    At Asterisk server

    Activate remote support

    To activate the remote support mode type the following command on your server's console:

    odoopbx support on
    This command will print out your Agent ID that you should tell us in mail or chat. It is secure to pas the Agent ID as nobody except our support team is able to use it.

    Next restart the agent to allow us to do the support work:

    odoopbx restart agent

    Deactivate remote support

    To deactivate the remote support mode type the following command on your server's console:

    odoopbx support off
    Next restart the Agent:

    odoopbx restart agent

    Check the status of remote support

    Type on the server console:

    odoopbx support status
    You will see the current status of remote support mode.

    At Odoo server

    As we do not run the Agent on Odoo server there is a special remote support only mode.


    Start a support session

    Type:

    odoopbx support start
    Now the Agent is running in support mode. Tell our support team the ID that is printed out.

    Stop a support session

    Hit CTRL+C to stop the Agent. The support session will be terminated.
    This is a preview of the recently viewed products by the user.
    Once the user has seen at least one product this snippet will be visible.

    Recently viewed Products