FAQ
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
We are not a telecom provider and we do not offer phone numbers and calling services.
Our product is not a call center. Though it has some call center features like call monitoring (spy, whisper, barge).
Our product is not a full PBX administration tool. Though it has some PBX configuration features like SIP users auto provisioning and Odoo defined call group functionality.
No, we are not a phone company, and we do not offer any numbers or calling services.
You can visit our demo installation, and see the product in action: https://demo15.odoopbx.com
You can install the product on your server, and connect to your PBX server, and subscribe, you get one user free of charge.
We don't have a separate free subscription. The subscription is the same for everyone, it's just that within that subscription 1 user is free. So, as long as you have 1 user, you will not be charged.
Subscription is done in Asterisk Plus application. After installing the application in Odoo, go to PBX -> Settings -> General Billing tab and register your instance there and then subscribe.
We maintain modules for Odoo versions from 11.0 to 17.00. Both Odoo CE and EE are supported.
Yes, it does.
Yes, we offer module installation and configuration support free of charge by email or chat.
The documentation is right in the chat widget of the Asterisk Plus Odoo module, or you can visit help.odoopbx.com.
Yes, we will be happy to help you customize our product to meet your individual requirements.
If you do not have a PBX system yet, we recommend you to contact our PBX partners, which you can find in our partners catalog. Our PBX partner will help you with the selection, installation and configuration of your PBX or call center.
If you already have a PBX system and you manage it yourself, and you need help installing our module, please contact us and let us know what difficulties you are having. Please visit our Helpdesk beforehand.
Our application uses Asterisk Manager Interface (AMI) for integration with Asterisk PBX. Therefore, almost all versions of Asterisk and systems based on them are supported. If you have any special version of Asterisk, please contact us for details.
Currently, we guarantee the phone works only on Google Chrome desktop versions. There are nuances in WebRTC working on different platforms, and in time, we plan to support other browsers and platforms.
No, our phone does not work in this application. For mobile devices, we recommend using a separate SIP softphone, such as Zoiper or Bria, or others, to receive calls. This will allow your employees to receive the call on this phone, see the name of the calling partner, and use Odoo Mobile to interact with the call.
In this case, you need to purchase the Unlimited Edition, which does not use our billing and AI service for transcription and summarization, but performs these operations using your own OpenAI token. Contact us for more details.
Any option is possible. You can leave recordings in Asterisk and access them via HTTP link, or you can configure to upload them to Odoo and keep in ir.attachment or binary database data.
No, the files are stored either in binary fields in the database, or as ir.attahment in Odoo's internal file storage. If you want to have full control over the call recording storage, the best option is to use external HTTP or S3 storage.
No, the files are stored either in binary fields in the database, or as ir.attahment in Odoo's internal file storage. If you want to have full control over the call recording storage, the best option is to use external HTTP or S3 storage.