Support Plans

Additional Support/Customization includes any type of technical assistance related to your PBX or Odoo module. Whether you need help troubleshooting technical issues, configuring advanced features, or customizing modules to suit your unique business requirements, our team is here to assist. This service ensures your system operates smoothly and adapts perfectly to your workflow needs.

GitHub Repository Access means we grant you access to our private GitHub repository, where you can directly view, download, and work with the source code of our product. This includes:

• Code Transparency: Review the codebase to understand how the system works.
• Updates: Stay updated with the latest releases, patches, and enhancements as they are published.
• Customization: Adapt the code to meet your specific business needs, if required.
• Collaboration: Use the repository to collaborate with your developers or our support team on specific changes or improvements.

This access empowers you with greater control and flexibility over your PBX and Odoo integration while maintaining a professional development workflow.

Release/Changelog Notifications are updates we provide through a private mailing list exclusively for our customers. Here’s what you can expect:

• Release Notifications: Get timely alerts whenever we publish a new version of our product, ensuring you’re always aware of the latest updates and improvements.

• Detailed Changelogs: Each release is accompanied by a comprehensive changelog that outlines:

  • New features and enhancements.
  • Bug fixes and optimizations.
  • Any changes or updates that may require your attention.

These notifications keep you informed and help you plan updates to your system with confidence and clarity.

A Monthly PBX Health Report is a monthly remote consultation where our experts connect with you to conduct a comprehensive audit of your PBX system's performance. During this session, we work with you to :

• Analyze System Logs: Identify any errors, warnings, or anomalies that could affect performance or reliability.
• Monitor Disk Space: Ensure adequate storage is available for call recordings, logs, and other critical data.
• Evaluate Performance: Check for potential bottlenecks or areas for optimization to improve system efficiency.
• Diagnose Issues: Investigate and address any existing or emerging problems that could impact your operations.

This proactive approach helps maintain peak performance, prevent downtime, and ensure your system continues to run smoothly and reliably.

PBX Monitoring Service is a proactive solution where we connect your PBX to our cloud-based monitoring system to ensure its optimal performance and reliability. This service includes:

• Real-Time Monitoring: Our system continuously polls your PBX to track key metrics, such as:

  • Current number of active calls.
  • CPU usage and load.
  • Available disk space.
  • Error logs and system health.

• Automated Alerts: If any issues arise—such as high CPU load, low disk space, or unexpected errors—our monitoring solution immediately generates alarms to notify you and our team.

• Preventive Maintenance: By identifying potential problems early, we help you address them before they escalate, minimizing downtime and disruptions.

This service ensures that your PBX remains efficient, stable, and ready to handle your business communication needs at all times.

Priority Bug Fixing ensures that any bugs reported by you are treated as our highest priority. Here's how it works:

• Immediate Attention: When you report a bug, it is escalated to the top of our queue, ensuring no delays in addressing the issue.
• Best Effort Resolution: Our team dedicates the necessary resources and expertise to investigate and resolve the bug as quickly as possible.
• Proactive Communication: We keep you informed throughout the process, providing updates on progress and an estimated resolution timeline.

This service minimizes the impact of any issues on your operations and ensures your PBX or Odoo system remains reliable and efficient.

Dedicated Manager means you are assigned a personal manager who serves as your primary point of contact for all your needs. Here's what this includes:

• Direct Communication: You’ll receive the personal contact details of your manager, allowing you to reach them directly whenever needed.

• 24x7 Availability: Whether it’s an urgent issue or a general inquiry, your manager is available around the clock to assist you.

• Personalized Service: Your manager becomes familiar with your business, system setup, and specific requirements, ensuring tailored support and faster resolutions.

This service provides you with a reliable, go-to expert who is always ready to help, giving you peace of mind and a seamless support experience.